Frequently Asked Questions
Responsible Gaming
- How do I place a Spend Limit on my account?
- What is your policy on Responsible Gaming?
- How do I change my Responsible Gaming limit(s)?
- How do I place a Time Limit on my account?
- How do I place a “Deposit Limit” on my account?
- How do I set a cooling off period?
Promotions
Caesars Rewards (formerly Total Rewards)
- Can I redeem my Online Reward Credits for cash online?
- Can you transfer my current Reward Credits in Caesars Rewards to my online account?
- How can I convert my Online Reward Credits to offline Caesars Reward’s Reward Credits?
- What is Caesars Rewards?
- How many Tier Credits & Online Reward Credits do I earn for my online play?
- Can I earn Caesars Rewards® Tier Credits & Online Reward Credits by playing on my mobile?
General Questions
- Do I Have To Be In New Jersey To Play For Real Money?
- Why do you need the last four numbers of my social security number?
- Forgotten password?
- What is the security question from registration used for?
- What are the password requirements for Tropicana Casino?
- I have a question about a Caesars Property in Atlantic City?
Deposits and Withdrawals
- How to make a withdrawal?
- How do I make a deposit?
- How do I deposit using Online Banking Transfer?
- How do I make a PayPal deposit on my Tropicana Casino account?
- How do I take a screenshot?
- How do I make an ACH (Electronic Checks) deposit?
Geo Location
- Why can’t I play? Do I need a GeoComply plugin?
- How do you know that I’m in New Jersey?
- If I have proxy or VPN software, such as Witopia, OpenVPN, or HMA, actively running on my laptop or desktop, can I still be accurately geo-located?
- What happens if I leave New Jersey in the middle of a game session?
- What is Geo-Location?
- If I'm using a public WiFi hotspot to access the internet, can I still be accurately geo-located?